FAQ
About Shipping
How much is shipping cost?
- Standard Shipping: Free shipping
- Expedited Shipping: USD $20.00 per Order
Can I expedite my order?
We currently do not offer expedited processing, but you can choose expedited shipping on checkout.
How long will it take for my order to arrive?
Please check the Shipping Policy page for detailed processing times and detailed shipping time.
Do you alert us once our order ships?
Yes! An email will be sent to you with the tracking information once it ships out to you!
How do I change my shipping information?
Before your order is ready for shipment, you can still change your shipping address up to 2 days after the purchase. Contact us by email:support@pickcozy.com
Where do I get tracking info?
An email with tracking details will be sent to you at the moment your product is shipped out!
Have not received my order yet, now what?
First, check tracking info and see if it was delivered. If it says delivered but never received please allow a few more days. Sometimes package scanned delivered by mistake.
Then email us regarding the whereabouts of your order!
Email: support@pickcozy.com
About Order
What is your order processing?
Order processing is simply 4 quick steps:
- Select your favorite items and add them to cart
- Enter your billing and shipping information in Checkout Page
- Select shipping method
- Payment
What should I do if I made a mistake on my order?
Immediately contact us by email and our team will gladly resolve all of your concerns!
Email: support@pickcozy.com
Can I cancel my order?
Please email us at support@pickcozy.com within 24H with your order details,then we will cancel your order and provide a full refund.
What’s the status of my order?
Following a successful order, please expect a confirmation email.
Once your order ships, we will send a second email with your tracking information.
The most recent information on your order is always available via the receipt link provided in our email correspondence.
If you did not receive the status update emails, please check your spam folder or promotions tab in case it was redirected there.
Contact information:
Email: support@pickcozy.com
Address:
1st Floor, No. 486, Butoucun,
Yiwu, Jinhua, Zhejiang
China 322013
Phone: +86 132 4880 8774
Office Hours : Mon-Fri 9AM- 7PM (GMT+8)