We want you to be completely satisfied with your purchase on PickCozy.

We’re committed to providing customers with the most delightful shopping experience possibly.

How to Cancel Order:

You can cancel orders within 24H of purchase and you will receive a full refund.
Please contact us by email support@pickcozy.com.
(Please note: We will not be able to cancel orders after 24 hours.)

Under what circumstances will you provide a refund after shipped?

• THE PACKAGE WAS RETURNED TO THE SENDER BECAUSE AN INVALID ADDRESS WAS PROVIDED.
  We offer partial refunds or re-ship of returned packages.
• THE PACKAGE WAS RETURNED TO ITS SENDER BUT THE ADDRESS WAS VALID AND CORRECT.
  We will be happy to re-ship of returned packages or refund.
• THE POST OFFICE PROVIDED A NOTICE THAT THE PACKAGE WAS LOST IN THE MAIL.
  We will offer full refund or re-ship new one.

How do you handle orders that are delayed?

In the rare case (Sales season or other reasons), if the order exceeds the stated processing time for more than 3 Working days, we will provide 10%-30% compensation

About refund amount of return:

For returned items, Full refund will be credited for defective products.
For non-defective items, Refund excludes shipping cost.
Note:For specific return and exchange procedures,Please refer to the return policy.

When will I receive my refund?

All refunds will be credited to your original form of payment.

If you paid by PayPal, refunds will be sent to your PayPal within 24 Hours of receipt of the returned item or cancellation request.

If you’ve done all of this and you still have not received your refund yet, please contact us through our contact page.

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.

Contact information: